If you read our reviews, you will see people talking about - Quality, Attention to Detail, Customer Service, and Shipping.
It is important that your experience from beginning to end encompasses these four pillars of our brand, and shipping is just as important as the rest.
When you open your package, we want you to stop in your tracks and see the unparalleled attention to detail of every package we ship worldwide. It all starts in the heart of Missoula, Montana, where we build your custom cable to your specs. You choose the color, length, and configuration. When that cable reaches the shipping department, we think about what box would fit it perfectly; if you purchased other items, we want to layer them in a way that is like opening a present with hidden layers. We want you to be as excited to open as we were to build.
We thank you for choosing Rattlesnake Cable.
But how do we thank you for choosing Rattlesnake Cable Company? We understand you work hard for your money; we know your music is important to you and that having a quality connection between your instruments is essential. By making a simple promise to you. A commitment to build a quality cable with attention to detail every step of the way. With customer service throughout the lifetime of your cable. When shipping your cable, we will take the time to carefully wrap each order so you know from the moment you open your package that we take pride in our work.
So, thank you for choosing Rattlesnake Cable Company. When you choose us, you are not just a customer but a part of the Rattlesnake Family.
Richard says it perfectly in his comment, which encapsulates our goals and commitment:
"Always an absolute joy opening Rattlesnake Cable packages. In a word..."Class." It is reminiscent of the way most products were packaged way back in the days of yore; with care, devotion, skill, and respect for the customer. Thank you, Amy. As I've expressed to Hank recently, "Not only do I want to buy more cables because they are the finest I've ever had the pleasure to use, but equally due to the sheer purchasing experience! This is the first time - and I kid you not - that I stopped in my tracks and thought to myself, 'I should record taking these out of the box' simply based upon the nature of the presentation. So very obvious that care has been taken for the product that you care so much about. Care and pride. Makes me especially proud to own them.'" - @richardhenrickson6711
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