Warranty.

Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great sounding cable that can take the abuse and heavy use from musicians. Just like any piece of equipment, failures, damage, bad luck can occur, but we pay close attention to help prevent that!

Our commitment to you.. is to keep your Rattlesnake gear up and running!

Our Warranty

Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example the plug fails due to construction or flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, dog ate the cable, using cable as rope, etc., we'll fix the cable for the cost of parts.

We'll pay for the shipping back, but you'll need to pay for the shipping of the cable to the shop.

Some plugs - specifically silent plugs, due to the fact that there are switching mechanisms inside of the plug itself, are sensitive to impact. Because of this, we no longer carry or offer Silent Plugs. For those of you that purchased silent plugs in the past, replacement plugs can be purchased.

Our turn-around-time is fast! Like we mentioned above, our commitment to you is to keep your Rattlesnake gear up and running. We work on repairs the day they arrive and often times have them shipping out that day or the following day.

Warranty is subject to change - last updated 7/2/2020

COMMUNICATION

We hope that you never have a problem with your Rattlesnake Cable Company product. But if you do, rest assured, we will take care of you.

One of the concerns when dealing with problems is communication. How to get a hold of us? When will you hear back, etc?

There are many methods of reaching out.

  • Chat - Below on your screen, there is a chat application. We are on there during working hours in the shop (often after hours as well). If we are not availalbe, you can still send a message through that.
  • Email - Shoot us a message via our contact form (top navigation or bottom of the site)
  • Socials - We are available for Direct Messages on Instagram or Facebook

We are extremely responsive and help work out the issues with you. Sometimes problems could be related to other areas of the chain, etc. As we mentioned above, we'll take care of you



DEALER PURCHASED

If you purchased a cable from one of our fabulous and loyal dealers and are having problems - we got you!

Just contact us and we'll work with you on getting it repaired or replaced. The same warranty applies to our dealer product offerings. You don't need to contact the original dealer/store, etc.

TEAM

Here at Rattlesnake Cable Company, we - the Rattlesnake Team - do our best to ensure that every cable is the best cable we can build for you. All of us that work on cables are musicians. We understand the feelings of when gear fails. We understand the importance of gear holding up for recording, live performances, etc. We think about that with every build we do. If your gear has issues, we truly feel for you and want to get you running quickly.



Winter NAMM 2020 Rattlesnake Cable Company Team
Winter NAMM 2020 Rattlesnake Cable Company Team

Reviews on Google

brendon irons
brendon irons
2/7/2021
Look, do yourself a favor and get yourself some Rattlesnake Cables! Zero loss of tone and completely clear. Built to literally survive a nuclear war! These cables are durable, tough, and will last. Contact Hank and get these cables. You won't regret it.
Augustine Mele
Augustine Mele
1/19/2021
These cables hold up, sound great, stand out so you can easily identify them and the covering makes set up and break down easy!
chromag R
chromag R
3/16/2021
Wanted to say that the cables I purchased from Rattlesnake, are the best cables I own. High quality materials and construction. The customer service is one of the best companies I have had the pleasure in dealing with. Thanks Rattlesnake. Richard
chromag R
brendon irons
2/7/2021
Look, do yourself a favor and get yourself some Rattlesnake Cables! Zero loss of tone and completely clear. Built to literally survive a nuclear war! These cables are durable, tough, and will last. Contact Hank and get these cables. You won't regret it.
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chromag R
Augustine Mele
1/19/2021
These cables hold up, sound great, stand out so you can easily identify them and the covering makes set up and break down easy!
Close
chromag R
chromag R
3/16/2021
Wanted to say that the cables I purchased from Rattlesnake, are the best cables I own. High quality materials and construction. The customer service is one of the best companies I have had the pleasure in dealing with. Thanks Rattlesnake. Richard
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