Warranty.

Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great-sounding cable that could take musicians' abuse and heavy use. Just like any piece of equipment, failures, damage, bad luck can occur, but we pay close attention to help prevent that!

Our commitment to you.. is to keep your Rattlesnake gear up and running!

Our Warranty

Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to a solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example, the plug fails due to construction or a flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, the dog ate the cable, using cable as rope, etc., we'll fix the cable for the cost of parts.

We'll pay for the shipping back, but you'll need to pay for shipping the cable to the shop.

Some plugs - specifically silent plugs, because there are switching mechanisms inside of the plug itself- are sensitive to impact. Because of this, we no longer carry or offer Silent Plugs. For those of you that purchased silent plugs in the past, replacement plugs can be purchased.

Our turn-around-time is fast! Like we mentioned above, our commitment to you is to keep your Rattlesnake gear up and running. We work on repairs the day they arrive and often have them shipping out that day or the following day.

Warranty is subject to change - last updated 7/2/2020

COMMUNICATION

We hope that you never have a problem with your Rattlesnake Cable Company product. But if you do, rest assured, we will take care of you.

One of the concerns when dealing with problems is communication. How to get a hold of us? When will you hear back, etc.?

There are many methods of reaching out.

  • Chat - Below on your screen, there is a chat application. We are on there during working hours in the shop (often after hours as well). If we are not availalbe, you can still send a message through that.
  • Email - Shoot us a message via our contact form (top navigation or bottom of the site)
  • Socials - We are available for Direct Messages on Instagram or Facebook

We are highly responsive and help work out the issues with you. Sometimes problems could be related to other areas of the chain, etc. As we mentioned above, we'll take care of you



DEALER PURCHASED

If you purchased a cable from one of our fabulous and loyal dealers and are having problems - we got you!

Contact us, and we'll work with you on getting it repaired or replaced. The same warranty applies to our dealer product offerings. You don't need to contact the original dealer/store, etc.

TEAM

Here at Rattlesnake Cable Company, we - the Rattlesnake Team - do our best to ensure that every cable is the best cable we can build for you. All of us that work on cables are musicians. We understand the feelings of when gear fails. We understand the importance of gear holding up for recording, live performances, etc. We think about that with every build we do. If your gear has issues, we truly feel for you and want to get you up and running quickly.



Winter NAMM 2020 Rattlesnake Cable Company Team
Winter NAMM 2020 Rattlesnake Cable Company Team

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Reviews on Google

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5/23/2023
There is no store in my country (South Korea), so I ordered it directly from Rattlesnake Cable Company. The delivery period of 2 weeks was long, but it was resolved by the high quality of the cable. Although expression will be limited due to poor English proficiency, the cable is very solid and the... Read
Jack Kadien
Jack Kadien
5/21/2021
My favorite cable company. I've ordered so much stuff from them over the past few years that I'm practically on a first name basis with them. All their stuff is amazing. Everything is custom made (cable length, plug configuration, cable color, type of cable, etc.). Having it custom made makes it... Read
tony corrado
tony corrado
11/1/2020
When you buy rattlesnake cables,you are buying quality cables.They will be the last cables you will ever buy,because they do not fail..I have owned mine for 2 + years with gigging,no failures,and in my son's studio for over a year.
tony corrado
???
5/23/2023
There is no store in my country (South Korea), so I ordered it directly from Rattlesnake Cable Company. The delivery period of 2 weeks was long, but it was resolved by the high quality of the cable. Although expression will be limited due to poor English proficiency, the cable is very solid and the appearance is also wonderful. Thank you for the Rattlesnake that shipped to a faraway place.
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tony corrado
Jack Kadien
5/21/2021
My favorite cable company. I've ordered so much stuff from them over the past few years that I'm practically on a first name basis with them. All their stuff is amazing. Everything is custom made (cable length, plug configuration, cable color, type of cable, etc.). Having it custom made makes it much more fun to order something from them, because there are few things that make a musician feel more awesome than having gear thats made unique to them. Everything I've ordered from them sounds great. All of their stuff has a life time warranty, which is awesome. If they don't have anything readily advertised on their website, if you ask them they can make it for you (I recently ordered a custom 3 foot patch cable). Their shipping is extremely fast. I never had loyalty to any cable company until I discovered Rattlesnake Cable Company. I won't buy cables from anyone else.
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tony corrado
tony corrado
11/1/2020
When you buy rattlesnake cables,you are buying quality cables.They will be the last cables you will ever buy,because they do not fail..I have owned mine for 2 + years with gigging,no failures,and in my son's studio for over a year.
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