Warranty.

Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great sounding cable that can take the abuse and heavy use from musicians. Just like any piece of equipment, failures, damage, bad luck can occur, but we pay close attention to help prevent that!

Our commitment to you.. is to keep your Rattlesnake gear up and running!

Our Warranty

Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example the plug fails due to construction or flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, dog ate the cable, using cable as rope, etc., we'll fix the cable for the cost of parts.

We'll pay for the shipping back, but you'll need to pay for the shipping of the cable to the shop.

Some plugs - specifically silent plugs, due to the fact that there are switching mechanisms inside of the plug itself, are sensitive to impact. Because of this, we no longer carry or offer Silent Plugs. For those of you that purchased silent plugs in the past, replacement plugs can be purchased.

Our turn-around-time is fast! Like we mentioned above, our commitment to you is to keep your Rattlesnake gear up and running. We work on repairs the day they arrive and often times have them shipping out that day or the following day.

Warranty is subject to change - last updated 7/2/2020

COMMUNICATION

We hope that you never have a problem with your Rattlesnake Cable Company product. But if you do, rest assured, we will take care of you.

One of the concerns when dealing with problems is communication. How to get a hold of us? When will you hear back, etc?

There are many methods of reaching out.

  • Chat - Below on your screen, there is a chat application. We are on there during working hours in the shop (often after hours as well). If we are not availalbe, you can still send a message through that.
  • Email - Shoot us a message via our contact form (top navigation or bottom of the site)
  • Socials - We are available for Direct Messages on Instagram or Facebook

We are extremely responsive and help work out the issues with you. Sometimes problems could be related to other areas of the chain, etc. As we mentioned above, we'll take care of you



DEALER PURCHASED

If you purchased a cable from one of our fabulous and loyal dealers and are having problems - we got you!

Just contact us and we'll work with you on getting it repaired or replaced. The same warranty applies to our dealer product offerings. You don't need to contact the original dealer/store, etc.

TEAM

Here at Rattlesnake Cable Company, we - the Rattlesnake Team - do our best to ensure that every cable is the best cable we can build for you. All of us that work on cables are musicians. We understand the feelings of when gear fails. We understand the importance of gear holding up for recording, live performances, etc. We think about that with every build we do. If your gear has issues, we truly feel for you and want to get you running quickly.



Winter NAMM 2020 Rattlesnake Cable Company Team
Winter NAMM 2020 Rattlesnake Cable Company Team

Reviews on Google

J M H
J M H
4/23/2021
I will be happily ordering all my cables from Rattlesnake! The service was amazing! I ordered my first cable from them, and within 24 hours I got an email with a personal video message (not just a generic welcome video) welcoming me to the Rattlesnake family and letting me know that my cable was... Read
Ikkabod Noggin
Ikkabod Noggin
8/29/2020
I have been using my Rattlers for the better part of 5 years and have not had to replace them! I have 2 20" rattle heads and 2 10" rattle head customs that are my fave. Plus my whole pedal board is wired with their patch cables. These are worth the investment! I was going through 12$ cables monthly!... Read
Michael Nead
Michael Nead
4/24/2021
I have ordered 2 guitar cables from Rattlesnake so far, one in midnight purple and the other in sea foam green. These cables are awesome! They sound great and are wicked durable, I was using monster cables before but these are far superior in my opinion. Hank and the rest of the crew do a great job... Read
Michael Nead
J M H
4/23/2021
I will be happily ordering all my cables from Rattlesnake! The service was amazing! I ordered my first cable from them, and within 24 hours I got an email with a personal video message (not just a generic welcome video) welcoming me to the Rattlesnake family and letting me know that my cable was shipping. The quality of the cable is fantastic, and I have no doubt it will last for decades! If I could give them more stars, I would!
Close
Michael Nead
Ikkabod Noggin
8/29/2020
I have been using my Rattlers for the better part of 5 years and have not had to replace them! I have 2 20" rattle heads and 2 10" rattle head customs that are my fave. Plus my whole pedal board is wired with their patch cables. These are worth the investment! I was going through 12$ cables monthly! The rattlesnakes have paid for themselves over and over! Hank is the man and if you love.your sound, buy these!
Close
Michael Nead
Michael Nead
4/24/2021
I have ordered 2 guitar cables from Rattlesnake so far, one in midnight purple and the other in sea foam green. These cables are awesome! They sound great and are wicked durable, I was using monster cables before but these are far superior in my opinion. Hank and the rest of the crew do a great job and get the cables to you quick, give them a try, you won’t be disappointed.
Close

Search