Warranty.

Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great-sounding cable that could take musicians' abuse and heavy use. Just like any piece of equipment, failures, damage, bad luck can occur, but we pay close attention to help prevent that!

Our commitment to you.. is to keep your Rattlesnake gear up and running!

Our Warranty

Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to a solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example, the plug fails due to construction or a flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, the dog ate the cable, using cable as rope, etc., we'll fix the cable for the cost of parts.

We'll pay for the shipping back, but you'll need to pay for shipping the cable to the shop.

Some plugs - specifically silent plugs, because there are switching mechanisms inside of the plug itself- are sensitive to impact. Because of this, we no longer carry or offer Silent Plugs. For those of you that purchased silent plugs in the past, replacement plugs can be purchased.

Our turn-around-time is fast! Like we mentioned above, our commitment to you is to keep your Rattlesnake gear up and running. We work on repairs the day they arrive and often have them shipping out that day or the following day.

Warranty is subject to change - last updated 7/2/2020

COMMUNICATION

We hope that you never have a problem with your Rattlesnake Cable Company product. But if you do, rest assured, we will take care of you.

One of the concerns when dealing with problems is communication. How to get a hold of us? When will you hear back, etc.?

There are many methods of reaching out.

  • Chat - Below on your screen, there is a chat application. We are on there during working hours in the shop (often after hours as well). If we are not availalbe, you can still send a message through that.
  • Email - Shoot us a message via our contact form (top navigation or bottom of the site)
  • Socials - We are available for Direct Messages on Instagram or Facebook

We are highly responsive and help work out the issues with you. Sometimes problems could be related to other areas of the chain, etc. As we mentioned above, we'll take care of you



DEALER PURCHASED

If you purchased a cable from one of our fabulous and loyal dealers and are having problems - we got you!

Contact us, and we'll work with you on getting it repaired or replaced. The same warranty applies to our dealer product offerings. You don't need to contact the original dealer/store, etc.

TEAM

Here at Rattlesnake Cable Company, we - the Rattlesnake Team - do our best to ensure that every cable is the best cable we can build for you. All of us that work on cables are musicians. We understand the feelings of when gear fails. We understand the importance of gear holding up for recording, live performances, etc. We think about that with every build we do. If your gear has issues, we truly feel for you and want to get you up and running quickly.



Winter NAMM 2020 Rattlesnake Cable Company Team
Winter NAMM 2020 Rattlesnake Cable Company Team

Testimonial Images


Reviews on Google

William Llewellyn
William Llewellyn
1/27/2021
Rattlesnake Cable Company provides the highest quality instrument cables custom built to your specifications with a wide variety of options and colors; superior customer service at the time of the sale and follow-up and super fast shipping. All this in a small business that easily rivals the large... Read
Steve McBride (SoundGate Productions)
Steve McBride (SoundGate Productions)
6/22/2021
As a professional musician for the past 42 years, having performed on every type and size of stage all over the world, I can honestly say that these are the finest cables I have EVER used. I would recommend them to any musician. First Class and Top Notch!!! Thank you Rattlesnake Cable Company!!!... Read
Vick Navedo
Vick Navedo
5/15/2022
I found these great cables from Rattlesnake Cable Company and I absolutely love them from their instrument to speaker cables, I have used many different cable brands and by far Rattlesnake cables have held up to many gigs and extensive usage and they never let me down and the clarity is superb. I... Read
Vick Navedo
William Llewellyn
1/27/2021
Rattlesnake Cable Company provides the highest quality instrument cables custom built to your specifications with a wide variety of options and colors; superior customer service at the time of the sale and follow-up and super fast shipping. All this in a small business that easily rivals the large name brand companies found in the box stores. Try them once, and you will replace all your cables with Rattlesnake!!
Close
Vick Navedo
Steve McBride (SoundGate Productions)
6/22/2021
As a professional musician for the past 42 years, having performed on every type and size of stage all over the world, I can honestly say that these are the finest cables I have EVER used. I would recommend them to any musician. First Class and Top Notch!!! Thank you Rattlesnake Cable Company!!! You're the BEST!!! Excellent customer service!!! Products arrived earlier than expected.
Close
Vick Navedo
Vick Navedo
5/15/2022
I found these great cables from Rattlesnake Cable Company and I absolutely love them from their instrument to speaker cables, I have used many different cable brands and by far Rattlesnake cables have held up to many gigs and extensive usage and they never let me down and the clarity is superb. I own over 150 Guitars and amps and my gear deserves the best cables out there do do yourself a favor and try out Rattlesnake Cable Company. I am not a paid user just a musician who wants the best out there.
Close

Search

Need a coupon?

15% Coupon

We'll send you a 15% coupon code directly to your inbox. We just need some info below

Enter Code