Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great-sounding cable that could take musicians' abuse and heavy use. Just like any piece of equipment, failures, damage, bad luck can occur, but we pay close attention to help prevent that!
Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to a solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example, the plug fails due to construction or a flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, the dog ate the cable, using cable as rope, etc., we'll fix the cable for the cost of parts.
We'll pay for the shipping back, but you'll need to pay for shipping the cable to the shop.
Some plugs - specifically silent plugs, because there are switching mechanisms inside of the plug itself- are sensitive to impact. Because of this, we no longer carry or offer Silent Plugs. For those of you that purchased silent plugs in the past, replacement plugs can be purchased.
Our turn-around-time is fast! Like we mentioned above, our commitment to you is to keep your Rattlesnake gear up and running. We work on repairs the day they arrive and often have them shipping out that day or the following day.
Warranty is subject to change - last updated 7/2/2020
We hope that you never have a problem with your Rattlesnake Cable Company product. But if you do, rest assured, we will take care of you.
One of the concerns when dealing with problems is communication. How to get a hold of us? When will you hear back, etc.?
There are many methods of reaching out.
We are highly responsive and help work out the issues with you. Sometimes problems could be related to other areas of the chain, etc. As we mentioned above, we'll take care of you
If you purchased a cable from one of our fabulous and loyal dealers and are having problems - we got you!
Contact us, and we'll work with you on getting it repaired or replaced. The same warranty applies to our dealer product offerings. You don't need to contact the original dealer/store, etc.
Here at Rattlesnake Cable Company, we - the Rattlesnake Team - do our best to ensure that every cable is the best cable we can build for you. All of us that work on cables are musicians. We understand the feelings of when gear fails. We understand the importance of gear holding up for recording, live performances, etc. We think about that with every build we do. If your gear has issues, we truly feel for you and want to get you up and running quickly.
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