Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great sounding cable that can take the abuse of musicians. Just like any piece of equipment, failures, damage, bad luck can occur. Our commitment to you.. is to keep you up and running!
Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example the plug fails due to construction or flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, using cable as rope, etc., we'll fix the cable for the cost of parts.
We'll pay for the shipping back, but you'll need to pay for the shipping of the cable to the shop.
Some plugs - specifically silent plugs, due to the fact that there are switching mechanisms inside of the plug itself, are sensitive to impact. Be careful with your silent plugs.
If you have any questions, please don't hesitate to contact us by using the form at the bottom of the page.
Warranty is subject to change - last updated 1/1/2015