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Warranty.
Being a musician often means lugging gear and playing hard on stage. When Rattlesnake Cable Company first started, our primary goals were to create a great-sounding cable that could take musicians' abuse and heavy use. Just like any piece of equipment, failures, damage, bad luck can occur, but we pay close attention to help prevent that!
Our commitment to you.. is to keep your Rattlesnake gear up and running!
Our Warranty
Our warranty policy is quite simple. If it's a failure due to workmanship - primarily related to a solder connection failure, we will fix the cable at no charge. If it's a manufacturer failure, for example, the plug fails due to construction or a flaw, we will fix the cable for the cost of the replacement parts. If the failure is due to abuse - lighting cable on fire, dropping ax blades on cable, the dog ate the cable, using cable as rope, etc., we'll fix the cable for the cost of parts.
We'll pay for the shipping back, but you'll need to pay for shipping the cable to the shop.
Some plugs - specifically silent plugs, because there are switching mechanisms inside of the plug itself- are sensitive to impact. Because of this, we no longer carry or offer Silent Plugs. For those of you that purchased silent plugs in the past, replacement plugs can be purchased.
Our turn-around-time is fast! Like we mentioned above, our commitment to you is to keep your Rattlesnake gear up and running. We work on repairs the day they arrive and often have them shipping out that day or the following day.
Warranty is subject to change - last updated 7/2/2020
COMMUNICATION
We hope that you never have a problem with your Rattlesnake Cable Company product. But if you do, rest assured, we will take care of you.
One of the concerns when dealing with problems is communication. How to get a hold of us? When will you hear back, etc.?
There are many methods of reaching out.
- Chat - Below on your screen, there is a chat application. We are on there during working hours in the shop (often after hours as well). If we are not availalbe, you can still send a message through that.
- Email - Shoot us a message via our contact form (top navigation or bottom of the site)
- Socials - We are available for Direct Messages on Instagram or Facebook
We are highly responsive and help work out the issues with you. Sometimes problems could be related to other areas of the chain, etc. As we mentioned above, we'll take care of you
DEALER PURCHASED
If you purchased a cable from one of our fabulous and loyal dealers and are having problems - we got you!
Contact us, and we'll work with you on getting it repaired or replaced. The same warranty applies to our dealer product offerings. You don't need to contact the original dealer/store, etc.
TEAM
Here at Rattlesnake Cable Company, we - the Rattlesnake Team - do our best to ensure that every cable is the best cable we can build for you. All of us that work on cables are musicians. We understand the feelings of when gear fails. We understand the importance of gear holding up for recording, live performances, etc. We think about that with every build we do. If your gear has issues, we truly feel for you and want to get you up and running quickly.
Winter NAMM 2020 Rattlesnake Cable Company Team
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Reviews on Google
11/6/2021
In the grand scheme of things, ordering "patch cables" is rarely high on any guitarist/bassist's priority list. But I have to relate what ordering a couple of those cables from Rattlesnake Cable Company was like. Within 7 minutes of placing my order, I received an email verifying that my cables were... Read
9/2/2020
The Rattlesnake Cable Company has been great. You can order cables of custom lengths. There are many really cool colors that are available, and I bought some purple ones that were a special limited color. The cables are sturdy and extremely well-made. The overall sound of my rig reflects the quality... Read
9/11/2020
Quality products with exceptional, personable customer service. I will purchase from this company again.
11/6/2021
In the grand scheme of things, ordering "patch cables" is rarely high on any guitarist/bassist's priority list. But I have to relate what ordering a couple of those cables from Rattlesnake Cable Company was like. Within 7 minutes of placing my order, I received an email verifying that my cables were being made. An hour and 15 minutes later, another email confirmed shipment of my order! And this morning, I get an emailed video message from head honcho Hank, personally thanking me for my business, and asking me to recommend the company! Based on what the customer service was from the get go, I fully anticipated the cables being of the highest quality, and boy was I right! Solid construction, and I swear that I could perceive a definite improvement in my tone! I will be back for more!
9/2/2020
The Rattlesnake Cable Company has been great. You can order cables of custom lengths. There are many really cool colors that are available, and I bought some purple ones that were a special limited color. The cables are sturdy and extremely well-made. The overall sound of my rig reflects the quality by sounding better with Rattlesnake cables. Hank is a nice guy, very responsive to questions, requests, and orders. I highly recommend this company.
9/11/2020
Quality products with exceptional, personable customer service. I will purchase from this company again.
