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How We Ship.

Why Buy - Promo Video
Amy sits down and talks about her shipping philosophy!


If you read our reviews, you will see people talking about - Quality, Attention to Detail, Customer Service, and Shipping.

It is important that your experience from beginning to end encompasses these four pillars of our brand, and shipping is just as important as the rest.

When you open your package, we want you to stop in your tracks and see the unparalleled attention to detail of every package we ship worldwide. It all starts in the heart of Missoula, Montana, where we build your custom cable to your specs. You choose the color, length, and configuration. When that cable reaches the shipping department, we think about what box would fit it perfectly; if you purchased other items, we want to layer them in a way that is like opening a present with hidden layers. We want you to be as excited to open as we were to build.

We thank you for choosing Rattlesnake Cable.

But how do we thank you for choosing Rattlesnake Cable Company? We understand you work hard for your money; we know your music is important to you and that having a quality connection between your instruments is essential. By making a simple promise to you. A commitment to build a quality cable with attention to detail every step of the way. With customer service throughout the lifetime of your cable. When shipping your cable, we will take the time to carefully wrap each order so you know from the moment you open your package that we take pride in our work.

So, thank you for choosing Rattlesnake Cable Company. When you choose us, you are not just a customer but a part of the Rattlesnake Family.

Richard says it perfectly in his comment, which encapsulates our goals and commitment:

"Always an absolute joy opening Rattlesnake Cable packages. In a word..."Class." It is reminiscent of the way most products were packaged way back in the days of yore; with care, devotion, skill, and respect for the customer. Thank you, Amy. As I've expressed to Hank recently, "Not only do I want to buy more cables because they are the finest I've ever had the pleasure to use, but equally due to the sheer purchasing experience! This is the first time - and I kid you not - that I stopped in my tracks and thought to myself, 'I should record taking these out of the box' simply based upon the nature of the presentation. So very obvious that care has been taken for the product that you care so much about. Care and pride. Makes me especially proud to own them.'" - @richardhenrickson6711



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Reviews on Google

Victor Potesta
Victor Potesta
12/28/2021
This cables are the best! Hand made from very high quality materials like oxigen free cooper and first class plugs; plus excellent and dedicated craftsmanship from Hank and his team. Customer service is also amazing, taking care of every detail on my orders, fast order process and shipping. Thank... Read
Justin Tucker
Justin Tucker
8/29/2022
I have been so impressed with Hank and the Rattlesnake Cable Company. Not only with the absolutely amazing quality with their products (which are truly really amazing), but with the customer service. You will not find better customer service in the music business, or any other business for that... Read
Chris Griego
Chris Griego
1/3/2026
We’ve all been there: relying on 'quality' cables from big-box stores because they’re easy. But as my latest project grew, so did my cable management nightmare. Moving to a 4-Cable Method (4CM) meant four individual lines cluttering the floor and a constant headache trying to remember which lead... Read
Victor Potesta
Victor Potesta
12/28/2021
This cables are the best! Hand made from very high quality materials like oxigen free cooper and first class plugs; plus excellent and dedicated craftsmanship from Hank and his team. Customer service is also amazing, taking care of every detail on my orders, fast order process and shipping. Thank you!!!
Justin Tucker
Justin Tucker
8/29/2022
I have been so impressed with Hank and the Rattlesnake Cable Company. Not only with the absolutely amazing quality with their products (which are truly really amazing), but with the customer service. You will not find better customer service in the music business, or any other business for that matter. There are cable companies out there that make great cables but I guarantee you won't find a better product than anything RCC makes and you for sure won't find better customer service anywhere. After purchasing a TRS splitter and TRS cable from them I am a customer for life. Any cable I need in the future will FOR SURE be a Rattlesnake. But what truly made me appreciate them was when I enquired about a solution to an odd speaker cable need, instead of giving me an answer that could have easily sold me another Rattlesnake cable Hank gave me the advice to not introduce another cable into the chain and stick with my initial solution. That was what really made me know that not only do they make super solid boutique quality products but they are a company that stands on honesty and hard work and puts the customers needs before their own. Hank, you are a true gentleman and you have earned a customer for life. Thank you sir
Chris Griego
Chris Griego
1/3/2026
We’ve all been there: relying on 'quality' cables from big-box stores because they’re easy. But as my latest project grew, so did my cable management nightmare. Moving to a 4-Cable Method (4CM) meant four individual lines cluttering the floor and a constant headache trying to remember which lead went where. I reached out to two companies on a weekend. Hank called me personally within an hour. He didn't just take an order; he did the homework. Hank researched my specific gear, downloaded the manufacturer's wiring diagrams, and even steered me toward straight connectors when I wrongly thought I needed right-angles. He built me a custom 20-foot, 3-cable loom and a 'Snakehead' instrument cable that is absolutely rock-solid. The construction is elite, and the packaging is somehow more surgical than an iPhone’s. Meanwhile, I’m still waiting for a callback from the other vendor. If you’re tired of skimping on your signal chain and want your time back, go with Rattlesnake. The leather-tagged, color-coded convenience alone is a game-changer.

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